Last updated: April 19, 2026
DTPulse is operated as a subscription-based SaaS service. Payments are processed by Paddle, who acts as the Merchant of Record for all transactions. This policy describes when refunds are available and how to request them.
All subscription fees are charged in advance for the billing period (monthly or annual). Subscription payments are generally non-refundable once the billing period has started.
When you cancel your subscription, your access continues until the end of the current billing period. No partial refunds are issued for unused time within a paid period.
We will issue a pro-rata refund for the remaining period in the following cases:
Annual subscriptions are charged upfront for 12 months. If you cancel an annual plan within 14 days of purchase and have not significantly used the service, you are eligible for a full refund. After 14 days, annual plans are non-refundable.
To request a refund, contact us at [email protected] with your account email and a description of the issue. We will respond within 3 business days.
Since Paddle is the Merchant of Record for DTPulse transactions, eligible refunds are processed by Paddle and typically appear on your statement within 5–10 business days, depending on your bank.
If you believe you have been charged incorrectly, please contact us before initiating a chargeback with your bank. We are committed to resolving billing issues quickly and fairly. Chargebacks initiated without prior contact may result in suspension of your account.
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date. Continued use of DTPulse after changes constitutes acceptance of the revised policy.
For refund requests or billing questions, contact: [email protected]