Terms of Service
_Last updated: April 30, 2026_
These Terms of Service ("Terms") govern your access to and use of DTPulse, the multi-tenant employee-portal SaaS operated by DTPulse Ltd. ("DTPulse", "we", "us", "our"). By creating an account, signing in, or otherwise using the Service, you agree to these Terms.
If you accept these Terms on behalf of an organization (a "Customer"), you represent that you have authority to bind that organization. In that case "you" refers to the Customer.
1. The Service
DTPulse provides a hosted employee portal that may include, depending on your plan and configuration:
- Organizational chart and team directory
- Office floor plans with seat assignments
- Absence management with multi-step approval workflows
- 360-degree review cycles, competency matrix, grades
- Goals and OKRs
- Internal knowledge base
- Birthdays and awards
- Slack, Microsoft Teams, and Google Chat integrations (where available)
- Single sign-on, custom branding, audit logs, data export
Features available on each plan are listed at
https://dtpulse.com/#pricing. We may add, remove, or change features over time; material removals will be announced in advance.
2. Customers and Users
A Customer is the legal entity that creates a workspace ("tenant"). A User is any individual who accesses a tenant — including the Customer's employees, contractors, and admins.
The person who creates the workspace becomes the initial Administrator and is responsible for managing roles and permissions inside the tenant. The Customer is responsible for the conduct of all of its Users and for ensuring they comply with these Terms and the Acceptable Use Policy.
3. Accounts
- You must provide accurate registration information and keep it current.
- You are responsible for safeguarding your credentials and any actions taken with them.
- One organization per workspace; data is isolated per tenant.
- You must be at least 18 to create a workspace.
- We may refuse, suspend, or terminate accounts that we reasonably believe are violating these Terms.
4. Plans, Pricing, and Billing
- DTPulse offers a free plan and paid plans (Team, Business, Enterprise). Current pricing is published at https://dtpulse.com/#pricing.
- Paid plans are billed at a flat monthly or annual rate based on the employee-count tier of your workspace, not per seat.
- Annual billing is offered at a discount (approximately 17%, exact value shown at checkout).
- Payment is processed by Stripe. We do not store full card numbers.
- Subscriptions renew automatically at the end of each billing period. You can cancel from Admin → Billing at any time; the Service continues until the end of the paid period.
- Failed payments are retried by Stripe. If payment ultimately fails, the workspace is downgraded to the Free plan; data is preserved.
- Prices may change with at least 30 days' notice. Price changes do not apply to terms already paid for.
- All amounts are exclusive of taxes unless stated otherwise. You are responsible for any applicable VAT, sales tax, or withholding.
5. Customer Data and Ownership
"Customer Data" means anything you or your Users submit to DTPulse — employee profiles, photos, departments, absences, reviews, KB articles, and similar content.
- Customer Data belongs to you. We do not claim ownership.
- We process Customer Data solely to provide the Service and as described in our Privacy Policy.
- We will not sell Customer Data, share it with advertisers, or use it to train machine-learning models.
- You can export Customer Data at any time from Admin → GDPR (JSON format).
Your responsibility for personal data. When you upload personal data of employees or other individuals, you confirm that you have the legal basis to do so (consent, employment relationship, legitimate interest, or other lawful ground under GDPR, CCPA, LGPD, PIPA, or other applicable law). DTPulse acts as a
Processor; you act as the
Controller.
A Data Processing Agreement (DPA) is available on request — email [email protected].
6. Acceptable Use
You and your Users agree to use the Service in accordance with the Acceptable Use Policy, which is incorporated into these Terms by reference.
7. Sub-processors and Integrations
We use third-party providers ("Sub-processors") to deliver the Service. The current list — including hosting, email, payment, and analytics providers — is published at https://dtpulse.com/legal/subprocessors.
When you connect Slack, Microsoft Teams, Google Chat, or another third-party platform, that integration is subject to the third party's own terms. We are not responsible for the availability, performance, or content of third-party services.
8. Security
- Data is encrypted in transit (TLS 1.2+) and at rest.
- Platform integration tokens are encrypted with AES-256-GCM.
- Passwords are hashed with bcrypt.
- Role-based access control (Admin, HR, User) is enforced server-side.
- An audit log records administrative and data-access events.
- We patch dependencies regularly and run automated vulnerability scans.
To report a security issue, email
[email protected].
9. Service Availability
We aim for high availability but do not commit to a specific uptime SLA on standard plans. Planned maintenance is announced in advance when feasible. We are not liable for downtime caused by Sub-processors, third-party integrations, or events outside our reasonable control.
10. Termination
- You may cancel your subscription at any time from Admin → Billing.
- We may suspend or terminate workspaces that violate these Terms or the AUP, that fail to pay, or that pose a security or legal risk.
- After cancellation, you can export your data for 30 days. After that, we may delete the workspace and all associated Customer Data; deleted data cannot be recovered.
11. Confidentiality
Each party will protect the other's confidential information with the same care it uses for its own (no less than reasonable care). Confidential information may be disclosed if required by law, after giving the other party reasonable notice when permitted.
12. Intellectual Property
DTPulse, the dtpulse.com domain, the application code, and the visual design are owned by DTPulse Ltd. Nothing in these Terms grants you any right in our trademarks or brand assets except the limited right to refer to the Service by name when describing your use of it.
If you believe content uploaded to a workspace infringes your copyright, send a notice with the details required by applicable law (DMCA, EU Directive 2019/790, or local equivalent) to [email protected]. We will respond promptly and may remove infringing content.
13. Disclaimers
The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or meet your specific requirements.
14. Limitation of Liability
To the maximum extent permitted by law:
- Neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, or lost data.
- Our total aggregate liability for any claim arising out of or related to these Terms or the Service will not exceed the amount you paid us in the 12 months preceding the event giving rise to the claim, or USD 100, whichever is greater.
These limits do not apply to liability that cannot be limited under applicable law (such as gross negligence, willful misconduct, or violations of statutory rights of consumers).
15. Indemnification
You will defend and indemnify DTPulse against third-party claims arising from (a) your or your Users' violation of these Terms or the AUP, (b) Customer Data infringing or violating someone else's rights or applicable law, or (c) your or your Users' use of the Service in connection with unlawful activity.
16. Changes to These Terms
We may update these Terms from time to time. For material changes we will notify Customers by email or in-app banner at least 30 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance.
17. Governing Law and Disputes
These Terms are governed by the laws of the jurisdiction in which DTPulse Ltd. is incorporated, without regard to conflict-of-law principles. The parties will first attempt in good faith to resolve any dispute through informal discussion. If that fails, the dispute will be resolved exclusively in the courts of that jurisdiction, except where mandatory consumer-protection law gives you a different right.
18. Miscellaneous
- Entire agreement. These Terms, together with the Privacy Policy, AUP, and any DPA you execute with us, are the entire agreement between you and DTPulse regarding the Service.
- Assignment. You may not assign these Terms without our prior written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
- Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
- No waiver. Our failure to enforce a right is not a waiver of that right.
- Notices. We send notices to the email address associated with your workspace's primary admin. You can send legal notices to [email protected].
19. Contact